Shipping & Returns
We dispatch orders within 1-2 working days. During peak periods or holidays, dispatch times may be slightly longer.
✓ Free Shipping on orders over €60 / £50
✓ 14-Day Right of Withdrawal (EU Consumer Right)
✓ 30-Day Money Back Guarantee
✓ 2-Year Legal Guarantee (EU Consumer Law)
✓ 12-Month Commercial Warranty
Shipping Information
We ship from our European fulfillment center to provide fast and reliable delivery.
European Union
| Delivery Method | Estimated Time | Cost |
|---|---|---|
| Standard Tracked | 5-10 Business Days | FREE on orders over €60 / €5.95 otherwise |
| Express Tracked | 3-5 Business Days | €12.95 |
United Kingdom
| Delivery Method | Estimated Time | Cost |
|---|---|---|
| Standard Tracked | 5-10 Business Days | FREE on orders over £50 / £4.95 otherwise |
| Express Tracked | 3-5 Business Days | £9.95 |
Rest of World
| Delivery Method | Estimated Time | Cost |
|---|---|---|
| International Tracked | 10-20 Business Days | €14.95 / £12.95 |
| International Express | 5-10 Business Days | €24.95 / £21.95 |
Please note:
- Delivery times are estimates and not guaranteed
- Under EU law (Directive 2011/83/EU), we will deliver within 30 days unless otherwise agreed
- For deliveries outside the EU, you may be responsible for customs duties and import taxes
Order Tracking
Once your order is dispatched, you will receive a confirmation email with your tracking number. You can use this to track your parcel's progress.
14-Day Right of Withdrawal (EU Consumers)
Your Legal Right to Cancel
Under EU consumer law (Directive 2011/83/EU), you have the right to cancel your order within 14 days of receiving your Products, without giving any reason.
To exercise your right of withdrawal:
- Contact us at [email protected] within 14 days of receiving your order
- Clearly state that you wish to withdraw from the contract
- Return the Products within 14 days of communicating your withdrawal
Effects of withdrawal:
- We will reimburse all payments, including standard delivery costs
- Reimbursement will be made within 14 days of receiving the returned Products
- We will use the same payment method you used
- You bear the direct cost of returning the Products
Exceptions: The right of withdrawal does not apply to sealed goods that have been unsealed after delivery if return is not suitable for health or hygiene reasons.
30-Day Money Back Guarantee
In addition to your legal rights, we offer a 30-day money back guarantee. If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund.
Return Conditions
- Products must be in original condition and packaging
- Products must be unused and undamaged
- For hygiene reasons, Products that have been used cannot be returned under this guarantee
Return Process
- Contact us: Email [email protected] with your order number and reason for return
- Wait for approval: We will review your request and provide return instructions
- Package securely: Pack the Products carefully in original packaging
- Include order details: Write your order number clearly on or inside the package
- Use tracked shipping: Send via tracked, insured shipping service
Return Shipping Costs:
- For returns due to change of mind: You pay return shipping
- For defective or incorrect Products: We pay return shipping
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are issued to your original payment method.
Defective or Incorrect Products
If you receive a defective or incorrect Product, please contact us immediately at [email protected] with:
- Your order number
- Description of the issue
- Photos or video showing the defect or incorrect item
We will arrange a replacement or full refund, including return shipping costs.
2-Year Legal Guarantee (EU Consumers)
EU Legal Guarantee of Conformity
Under EU consumer law (Directive (EU) 2019/771), you have a legal guarantee for 2 years from delivery. If the Products do not conform to the contract (e.g., defective, not as described), you are entitled to have them repaired, replaced, or refunded.
If a defect appears within:
- First year: The defect is presumed to have existed at delivery (burden of proof on us)
- Second year: You may need to demonstrate the defect existed at delivery
12-Month Commercial Warranty
In addition to your legal rights, we offer a 12-month commercial warranty against manufacturing defects.
What's Covered
- Manufacturing defects affecting functionality
- Defects in materials or workmanship
What's Not Covered
- Normal wear and tear
- Damage from misuse, accidents, or failure to follow instructions
- Cosmetic damage not affecting functionality
- Unauthorized modifications or repairs
Making a Warranty Claim
- Contact us at [email protected]
- Provide your order number and proof of purchase
- Describe the defect with photos or video
- We will assess your claim and provide next steps
For valid warranty claims, we will repair, replace, or refund the Product at our discretion.
Your Legal Rights
EU Consumer Rights Summary:
Your statutory rights are not affected by our commercial policies. Under EU consumer protection law:
• 14-day withdrawal: Cancel your order for any reason within 14 days
• 2-year guarantee: Free repair or replacement for defective goods
• 30-day delivery: Products must be delivered within 30 days unless otherwise agreed
• Clear information: Right to clear pre-contractual information
Contact Us
For any questions about shipping, returns, or your rights:
Email: [email protected]
We aim to respond within 24 hours.
If you are not satisfied with how we handle your complaint, you may contact:
- Cyprus Consumer Protection Servic